About Us
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VOICE XML, SIP, IMS:
Complete overview of new features, services and challenges: Atos Worldline’s R&D department will share their Web 2.0 expertise at information sessions focusing on innovation.
Would you like to set up a Web 2.0 information session? Are you working on a collaborative Web site project for your customers or partners? Atos Worldline can help guide you through the process. Please contact your Atos Worldline representative for more information.
With the growing use of e-mail, chat, and SMS, these communication tools have become an integral part of customer relations.
Atos Worldline offers an innovative solution for automating and improving the processing of written communications. This solution includes immediate response to simple requests (through a conversation agent, Web form, or SMS/MMS), customer identification, qualifying requests, and subject selection before messages are sent to remote consultants.
Using in-depth semantic analysis of written language guarantees the effectiveness of automatic services by making them user-friendly, and not just responsive, but proactive.
Atos Worldline has strengthened its voice platforms by integrating them with V-XML and VoIP. This technological advance boosts the added value of your voice services with improved reliability, better performance, and more open-ended services. You’ll have everything you need for future innovations!
New approach: Atos Worldline offers to enhance your services through mid-sourcing: you manage the development of your voice services while entrusting Atos Worldline to host and operate them. Mid-sourcing allows you to maintain control over your new developments.
Belgium launches secured payments by mobile phone
World first: Banksys, BASE, Mobistar, Proximus and the Belgian banks launch a new service for secure payments by mobile phone. This service is accessible to anyone having a Bancontact/Mister Cash bank card and a mobile phone operating on one of the three Belgian mobile telephone networks.
This service relies on the m-banxafe technology developed by Banksys, and guarantees a fully secure payment transaction. Customers wishing to pay by GSM must have a SIM card enabled for m-banxafe technology. Then they activate m-banxafe by choosing a secret code and linking their mobile phone to their bank account.
Once the service is active, the mobile payment operation is fast and simple to perform:
- The beneficiary of the payment makes a request on his/her mobile;
- The customer receives an SMS, and validates the payment using his/her secret code;
- Both customer and merchant then receive a message confirming that the transaction is completed.
The launch of this new service is a turning point in the development of electronic payments.
>> For more information about Banksys:
www.banksys.com
www.m-banxafe.be
Cineworld Unlimited allows its 143,000 members to enjoy any film, on any day, at any time, at any Cineworld cinema across the UK & Ireland for a monthly subscription fee.
Atos Worldline has successfully launched a new membership fulfilment service for Cineworld. The service includes application processing, direct debit processing, provision of a Cineworld Support Centre, inbound card member contact services, and outbound card member contact services.
This new business represents Atos Worldline’s significant step forward into the Leisure & Entertainment sector.
The French National Geographical Institute’s “Géoportail” is the first portal to provide unique access to French geographic information. Atos Worldline has signed a four- year contract with the Institute to develop, enhance, and manage the Géoportail. In addition, the project includes the new graphic charter and the portal’s ergonomics, as well as the overhaul of the institutional website www.ign.fr. Atos Worldline has won this ambitious project in partnership with technical experts from GeoConcept, EEE-i.g.o and Sequoia.
Atos Worldline and B+S Card Service have extended their long-term partnership in the card business until 2009. From the very beginning of their collaboration in 1998, their contract terms have always been based on essential needs and customer demand. Since then, the two companies have offered services such as acquiring processing and 24/24 Services. In view of the upcoming SEPA implementation, Atos Worldline intends to extend their operations as a Europe-wide independent processing service provider as efficiently as possible. The company has therefore turned to its proven partnerships, such as the one with the Acquirer B+S Card Service.
Statement of Helmut Schmid:
“Based on our close cooperation with our traders we know very well the great importance of smooth, cost-efficient, and secure payment settlements. Of course, expectations will be higher once we extend our business throughout Europe. By extending our long standing contractual relationship with our processor, Atos Worldline, we are focused on further development of our trading system, tailored to customer demand and SEPA requirements“, says Helmut Schmid, Managing Director of B+S.
The Caisse Nationale d’Assurance Vieillesse des Travailleurs Salariés (French national retirement insurance fund for employees) entrusted Atos Worldline with the task of implementing and managing its call services.
The service deployed meets the following objectives defined by CNAVTS:
- To handle over more than 7 million calls per year;
- To provide insured people and companies with personalized information in order to reduce the number of agency visits and to optimize preparations for meetings;
- To improve the overall management of service at the regional and national levels;
- To share regional technical and human resources;
- To respect the autonomy and specific organization of each regional office.
Atos Worldline has extended its contract with Landesbank Berlin AG (LBB) to process for a further five years the German bank’s entire card portfolio, using Atos Worldline’s own card-management system. The portfolio covers 1.7 million active credit and private label cards, including co-branding cards, plus products and extra functionality newly-developed with Atos Worldline. By extending the contract, both partners are continuing their almost 20-year business relationship to carry out innovative joint projects in the future.
Statement of Hans-Jürgen Torkler:
"Over the past few years, our collaboration with Atos Worldline has convinced us again of the flexibility, quality and sheer professionalism of their services. Since we are seeking to be pioneers in converting ideas into new products in the future, we now need a flexible partner with great innovative potential and know-how. Hence we decided to extend our business relationship with Atos Worldline for another five years", says Hans-Jürgen Torkler, Bereichsleitung at Landesbank Berlin AG.
To meet French Personal Medical Record (PMR) challenge, Atos Worldline and Uni-Médecine, the French leader in designing and producing electronic communications tools for health professionals, pooled their expertise in March 2005 to form the Santeos consortium, one of six IT hosting service providers selected for PMR.
On 14th February 2007, Atos Worldline announced the acquisition of Uni-Médecine, thus strengthening its ability to meet the challenges of exceedingly advanced healthcare organizations that are becoming increasingly concerned with the services provided to people.
1€uro.com (Cofidis) has selected Atos Worldline’s innovative immediate registration online credit solution.
Already available on approximately 100 e-commerce sites, this solution works for consumers who would like to purchase immediately, but spread out their payment.
The Atos Worldline solution includes:
- User account management (account and password creation)
- A credit-check module
- Secure online payment
- Identification management
- Repayment management
This solution confirms Atos Worldline’s expertise in managing secure transactions.
