Customer Relationship Management

Atos Worldline boasts more than 25 years proven experience and expertise in the development of customised services in the fields of Customer Relations Management (CRM) and eServices (Internet, mobile and voice solutions). Atos Worldline’s solutions will help you to optimise your customer relations using all the channels available.

CRM: a comprehensive range of solutions for your customer relations management.

Enhance the flow of your voice services: Worldline Voice
The Worldline Voice platform is based on the current industrial standards, namely Voice XML and SIP. With Worldline Voice, your voice services are upgradeable: interactive video service (SVdI), speech recognition, authentication via voice print, etc… Voice recognition makes your services simpler and more natural to use, thereby meeting the needs of your customer.

Optimise your company’s multi-channel customer reception service: Worldline Contact
Atos Worldline offers you a dynamic distribution solution for your business contacts on all of your work sites. The Worldline Contact solution helps you to meet the challenges of improving the quality of your multi-channel customer reception services by adjusting to the specific needs of your organisation.

Enhance the satisfaction of your customers by streamlining your internal customer contact facilities: Worldline Virtual Contact Center
Atos Worldline offers you a comprehensive range of solutions that makes use of all communication channels (fixed, mobile, e-mail, SMS, MMS, etc…). These solutions manage both incoming and outgoing contacts to help you receive, categorise and distribute your contacts, ensure the automated processing of certain requests and publish your messages.

Give impetus to written communications with your customers: Worldline Reply
Atos Worldline offers you an innovative automation and optimisation solution for the management of your written contacts: Worldline Reply. Worldline Reply helps to improve the management of your e-mails in your customer service. It may be extended to other channels, such as instant messaging, SMS, fax and digital mail.

Automate the management of your multi-channel contacts: Worldline Push
Atos Worldline offers you a highly efficient solution for mass sending of voice, SMS, MMS, e-mail and fax messages, namely Worldline Push. By automating your outgoing contacts operations, Worldline Push enables you to increase your interaction channels in order to enhance your customer relations.

Enhance your customer relations and make life easier for your customers: Worldline Mobility
Atos Worldline enables you to boost your customer relations significantly by designing, developing, and hosting innovative and customised mobility solutions. Atos Worldline is the single point of entry for your mobility projects and handles relations with partner operators and constructors in three fields of specialisation: Mobile Messaging, Mobile Internet and Mobile Application.

Establish loyalty to boost your performance: Worldline Loyalty
Atos Worldline offers you a solution to run the most suitable loyalty programme for your core business (points, rewards, services, multi-partners…), thereby enabling you to develop and monitor the key performance indicators specific to your markets and/or revive an existing programme.