Innovation in multi channel customer contact for insurance companies
Insurance companies’ multi channel strategy is changing to meet the new uses and expectations of their customers. The Internet, whether on computers or smartphones, allows great interaction with the final customer by meeting their needs for mobility and for the instantaneity of the services provided by their insurance company.
The new technologies suitable for the physical branches of Insurances companies also reinforce the relationship between the customer and the representative. They make it possible to set up innovative, efficient customer follow-up and sales tools while providing the image of a modern, innovation-oriented insurance company.
Atos Worldline provides innovative multi channel solutions that allow insurance companies to increase their conversion rate on the Internet or in branches, as well as their customers' satisfaction.
Atos Worldline's advantages as a technological partner:
- Building, hosting and operation of tailor-made solutions according to your needs
- Open source developments: flexibility and tailor-made solutions
- Existing development framework and developers' skills
- Secure data centres processing industrial volumes (security, assistance when the load increases, quick implementation)
- Complete service: optimisation and upgrade of the service and the application (consulting, technological evolution, optimisation and third-party application maintenance)